What if the SR had a program where, each day, one reader would come in to the newsroom bright and early and field angry calls?

Would you want to sign up? I'll bet it would be entertaining and chances are you would wind up with some fun stories to tell your friends.

"This one guy was totally wigged out about something in the comics!"

This is not to suggest that there aren't plenty of occasions when the newspaper richly deserves criticism. But nothing says the reader/hate eater of the day would have to act as our apologist. No, you could agree with the angry callers if you wished.

Or you could do what one of my colleagues has threatened to do -- start saying to virtually everyone, "Shut up, you big baby."

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