When I enter my local coffee shop, the barista says, “Good morning, Cathy! What would you like to drink?” I realize knowing a customer’s name is good business practice - and it works. I like how I feel when someone addresses me by my name.…
Spokesman-Review features writer Rebecca Nappi, along with writer Catherine Johnston of Olympia, Wash., discuss here issues facing aging boomers, seniors and those experiencing serious illness, dying, death and other forms of loss.
